Henry Schein One Incorporates New Strategies for Secure Claims Processing. Image credit: © Henry Schein One

Dental software solutions group, Henry Schein One, has responded to the recent Change Healthcare cyber incident by implementing alternative strategies for processing insurance claims, ensuring minimal disruption for its customers. This incident, impacting a leading claims clearinghouse, Change Healthcare, prompted a temporary suspension of claims feeds across medical and dental practices in the United States, including those facilitated by Henry Schein One.

Despite the challenges, Henry Schein One took proactive measures within 48 hours of learning about the incident. The company transitioned claims processing to a new clearinghouse, safeguarding its systems from compromise. It is essential to note that none of Henry Schein One's internal systems were affected by the cyber incident, per a press release from Henry Schein One.

Christine King, Executive Co-Chair of the Henry Schein One Board of Directors, expressed the company's commitment to its customers, recognizing the dedication they invest in their practices. King stated in the press release, "In the face of recent challenges, our team has risen to the occasion to help our customers and support a smooth claims transition, while keeping our customers' needs at the forefront. This is the true essence of teamwork, and I couldn't be more pleased by their unwavering commitment."

Understanding the potential impact on its customers, Henry Schein One took preemptive steps to minimize inconvenience. The company offered financial assistance by providing a short-term credit line to practices facing temporary financial strain, acknowledging the significance of uninterrupted cash flow. Additionally, the Henry Schein One team introduced value-added services such as complimentary email and text-based patient statements through the Dentrix and Dentrix Ascend platforms.

To ensure continued support, the company established a dedicated helpline (888-647-2547) for processing assistance related to the incident. The team at Henry Schein One remains dedicated to prioritizing its customers, providing ongoing information, and offering assistance throughout this challenging time, per the press release.

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Henry Schein One has transitioned to a new claims processing clearinghouse to ensure its customers’ systems remain secure. 

Henry Schein One Incorporates New Strategies for Secure Claims Processing

Carbon, Desktop Health, and Heartland Dental Join Together For Digital Denture Consortium. Image credit: © Carbon © Desktop Health © Heartland Dental


In a new collaboration aimed at driving digital transformation in the dental industry, Carbon, a prominent product development and manufacturing technology company, has joined forces with industry leaders Heartland Dental and Desktop Health, along with Dr Robert Mongrain. The consortium's primary objective is to leverage their combined expertise to enhance patient outcomes through the development of streamlined workflows for digitally designed removable denture appliances, according to a press release from Carbon.

As the dental sector undergoes a historic digital transformation, this consortium aims to set higher standards in patient care through it. Notably, additive manufacturing is playing a pivotal role, enabling more efficient and predictable dental restorations for improved patient care, per the press release.

Terri Capriolo, Senior Vice President of Oral Health at Carbon, expressed enthusiasm in the press release about continuing the partnership with Heartland Dental and Desktop Health. Capriolo highlighted the collaborative effort's goal of creating optimal outcomes for patients nationwide. “Through this collaboration between Heartland, Carbon, and Desktop Health as well as that of a leading group of technologically advanced dental laboratories, the dental community is embarking on an effort to enhance dynamic digital denture workflows, creating the first standardized cross-organizational, proven workflow integration to elevate the standard of care.”

The dental community partnership seeks to eliminate inefficiencies in current silo-based workflows, paving the way for fully validated, cross-organizational work streams. This collaborative approach aims to bring more predictable and higher-quality dental restorations to market, according to Desktop Health President Lou Azzara in the press release. “Desktop Health is committed to empowering laboratory and clinical partners with best-in-class digital workflows, working in conjunction with world-class dental community partners to fabricate beautiful, functional dental prosthetics with ceramic-like strength and life-like beauty using our full suite of FDA-approved Flexcera™ materials.” 

Dr Mongrain highlighted the significant opportunity to lead a process to organize and standardize the digital denture workflow for the industry. Leveraging their scale and collaborative capabilities with vendor partners, the initiative aims to support the development of consistent, scalable workflows that can be shared across the industry, benefiting Diamond Trusted Lab partners and the broader lab industry, per Dr Mongrain in the press release.

For more information on Carbon and its dental offerings, interested parties can visit the 

Carbon, Desktop Health, and Heartland Dental will partner to provide a cross-organizational streamlined workflow for digital dentures. 

Carbon, Desktop Health, and Heartland Dental Join Together For Digital Denture Consortium

Image Credit: © Garrison Dental Solutions

Sectional matrix systems manufacturer Garrison Dental Solutions has announced a new distribution agreement with LM-Dental, a leader in dental hand instruments. This new collaboration joins 2 industry pioneers to provide dental professionals an even more comprehensive range of high-quality products.

LM-Dental is renowned for its diverse line of hand instruments, covering restorative, diagnostic, periodontic, and extraction needs.The high quality, durable materials, and thoughtful design of LM-Dental’s instruments align well with Garrison’s commitment to providing innovative solutions to dental practitioners, the 2 companies state. Garrison is a global leader in sectional matrix systems used for Class II composite restorations, while LM-Dental is an innovation leader in hand instruments.

LM-Dental’s ErgoSense handle, the cornerstone of its instrument lineup, is cushioning silicone over an alloy core. The handle is clinically tested for ergonomic efficiency, the its large diameter and unique pattern is designed to reduce hand fatigue and discomfort, enhancing the overall experience for clinicians.

Sharp Diamond curettes and scalers from LM-Dental feature a sharpen-free design which saves practitioners valuable time. The instruments feature a diamond-like carbon coating over a unique carbon enhanced alloy, resulting in an impressive 82% reduction in edge wear compared to traditional instruments, according to LM-Dental.

LM-Arte Dark Diamond restorative instruments utilize the same coating and offer an ultra-smooth non-stick surface. This simplifies the placement and shaping of even the tackiest resin materials, providing enhanced precision for dental procedures.

Additionally, LM-Dental instruments are color-coded for quick identification designed to streamline workflows in the dental operatory. Conveniently organized kits and individual instruments can be easily ordered directly on the 

Garrison Dental Solutions, established in 1996, is a privately held company specializing in the design, development, and manufacturing of product solutions to improve the quality and efficiency of dentistry. Garrison is an industry leader in sectional matrix systems and its products are sold globally.

Garrison announces a new distribution agreement with hand instruments company as 2 industry pioneers collaborate to provide clinicians an extensive range of products.

Garrison Dental Solutions to Distribute LM-Dental Hand Instruments in the U.S.

DCI Edge Enhances Dental Operatory Design with New 3D Visualization Tool. Image credit: © DCI Edge


Dental equipment brand DCI Edge aims for a new benchmark in dental operatory design with the launch of its new 3D Visualization Tool. This innovative digital configurator empowers dentists to digitally sculpt their dream operatory in vivid 3D before making any purchase decisions, according to a press release from DCI Edge.

It utilizes pixel streaming technology Unreal Engine 5, which is regularly used in the gaming industry. This digital program allows users to envision their dental space with the level of detail they desire. From dental chairs and cabinets to floors and walls, practitioners can personalize every element with a variety of color palettes. The tool debuts with 3 specially crafted operatory layouts, with additional options and features slated for release throughout the rest of 2024.

Founder and CEO of DCI Edge, John Spencer, expressed enthusiasm in the press release about the tool's potential impact on customer experience: "This innovative tool is an investment in the future of DCI and the next step in following our guiding principle of making the customer’s life easier. It provides the customer with confidence as they make major buying decisions, knowing that what they receive will entirely match their vision for their practice."

The user-friendly interface is said to facilitate the easy adjustment of colors and styles, allowing practitioners to fine-tune their designs as they desire. The tool offers a dynamic experience with the ability to toggle between 6 different viewing angles. Upon finalizing their choices, users receive a downloadable PDF of their operatory design, complete with details of their selections, which can then be shared with their team. The tool also provides estimated retail pricing, offers the option to order color swatches, and connects users with their Regional Sales Manager for the next steps.

The DCI Edge 3D Visualization Tool made its debut at the 2024 Chicago Midwinter meeting, accompanied by a suite of new products, including the AirSoothe™ Massage feature on the Series 5 chairs and a new 36-inch 12 o’clock Cabinet.

Available at their website, the DCI Edge 3D Visualization Tool is free for use, empowering dentists to explore and shape their operatory visions. 

This free operatory design platform allows clinicians to make their mark and choose the perfect space for their practice and patients. 

DCI Edge Enhances Dental Operatory Design with New 3D Visualization Tool

Primescan Connect from Dentsply Sirona Now Integrated into A-dec Delivery Systems. Image credit: © Dentsply Sirona


Dentsply Sirona, manufacturer of professional dental products and technologies, and A-dec, a leading name in dental operatory equipment, have announced a significant expansion of their collaboration. The strategic alliance now encompasses the integration of Dentsply Sirona's Primescan Connect™ intraoral scanner with A-dec's A-dec 500 and A-dec 300 delivery systems. This development underscores the shared commitment to simplifying processes, enhancing ease of use, and boosting productivity in the realm of digital impressions, according to a press release from the companies.

A-dec CEO, Marv Nelson, expressed enthusiasm about the collaboration in the press release, stating, "A-dec customers will benefit from the ability to offer digital impression more easily with great accessibility to images. We are pleased that this collaboration with Dentsply Sirona brings one more valuable integrated option for our customers. Adding Primescan Connect reinforces our commitment to give professionals more choices of integrated devices and technology for their A-dec equipment, elevating their practices now and well into the future.”

The Primescan Connect intraoral scanner, known for its accuracy and efficiency, facilitates a full arch scan in under 1 minute. When integrated into A-dec's delivery system, it aims to enhance the patient experience, streamline operational efficiency, and contribute to revenue generation for dental practices, per the press release. The scanner is powered by Dentsply Sirona's cloud-based software platform, DS Core, offering dental professionals tools for improved daily workflows, such as remote image viewing from smartphones and other connected devices.

Andreas Frank, Executive Vice President and Chief Business Officer at Dentsply Sirona, emphasized the forward-looking approach of the collaboration in the press release, saying, "For us, the future of digital dentistry means providing our customers with the tools to grow their practice, increase efficiency, and drive better patient experiences and clinical outcomes."

This partnership builds upon the success of previous collaborations between the 2 companies, including the integration of Dentsply Sirona's Cavitron® ultrasonic scaling system into A-dec delivery systems. The Primescan Connect intraoral scanner is anticipated to be available through selected dealers on new A-dec 500 and A-dec 300 delivery systems in late spring 2024, per the press release.

For additional product information and details about availability in specific countries, interested parties are encouraged to contact their authorized A-dec dealer.

The Primescan Connect intraoral scanner will integrate directly into A-dec 500 and 300 delivery systems, optimizing workflows and boosting efficiency. 

Primescan Connect from Dentsply Sirona to Integrate into A-dec Delivery Systems

In a landscape swiftly transitioning towards digital consumerism and data-centric decision-making, Planet DDS continues to be at the forefront, unveiling the reimagined Denticon—a platform tailored for dental businesses with strong growth ambitions. This enhanced platform seamlessly integrates practice management, patient communications, practice analytics, and practice marketing. Engineered to effortlessly scale with cloud technology, Denticon is designed to redefine productivity, patient outcomes, and staff engagement across dental practices of all sizes.

"As we navigate through a time of consolidation and a clear trend toward consumerism in dentistry, innovation becomes paramount. Denticon is designed to be at the core of every growth-minded dental practice as their operating system, enabling a significant transformation in how dental care is delivered and experienced,” Planet DDS CEO Eric Giesecke in a press release. “We’re excited to showcase the reimagined Denticon at the Chicago Midwinter Dental Meeting [February 22-24], not just as a solution that meets the current demands in the industry but also to pioneer a new standard in dental care and patient experience.”

The revamped platform encompasses a suite of tools designed to empower dental practices in running their operations with greater efficiency and ease—spanning from marketing to analytics. The journey commences with Legwork, a user-friendly marketing solution empowering practices to attract new patients through search engine optimized marketing campaigns, professionally branded websites, and integrated phone systems. The journey progresses with Denticon Patient 

Denticon Practice Analytics furnishes dental practices with actionable insights to identify production opportunities and make data-driven decisions. | Image Credit: © Plant DDS

Communication, integrating patient engagement tools that streamline communication with targeted emails and text messages, online forms for enhanced patient experience, and appointment reminders aimed at reducing last-minute cancellations. Bringing the loop to a close is Denticon Practice Analytics, furnishing dental practices with actionable insights to identify production opportunities and make data-driven decisions, thus fostering operational efficiencies and fueling growth.

“With Denticon’s Patient Communication, our appointment rate improved by 18%. This has been a game changer for our operations both from a cost-cutting and revenue-generating perspective. Our patients have been telling us that they want to be engaged through a more tech-forward approach and the ability to text and email with Denticon has brought our patient engagement to a new level of success,” Randa Seif, Chief Operating Officer of CaliDental, states in the press release.

“With the help of Denticon Practice Analytics, it’s very easy to run a report for patients who have accepted treatment but have not yet scheduled an appointment, send text messages through Denticon, and book the first person to respond,” explains Kara Trail, Director of Operations for Henritze Dental Group, in the press release. “Having an all-in-one practice management solution has helped us become more streamlined as an organization and having visibility of metrics across all locations has been a key component of our workflow.”

For further insights into Planet DDS solutions supporting the growth of thousands of dental practices, you can 

Planet DDS is a premier provider of cloud-enabled dental software solutions, catering to over 13,000 practices in the United States, with a user base exceeding 118,000. The company offers a comprehensive platform of solutions for dental practices, encompassing Denticon Practice Management, Apteryx Cloud Imaging, Cloud 9 Ortho Practice Management, and Legwork Practice Marketing.

The latest iteration of Denticon has arrived, promising a comprehensive suite of cloud-based practice management tools, now bolstered with upgraded patient communication features, advanced analytics, and intuitive patient marketing capabilities.

Planet DDS Unveils Denticon Reimagined: Pioneering Integrated Dental Practice Management Solutions for the Future

Stan Goff is a Managing Editor with MJH Life Sciences, which includes Dental Products Report, Dental Practice Management, Dental Lab Products, Modern Hygienist, and Dentist's Money Digest. He has covered the dental industry since 1999 and can be reached at sgoff@mjhlifesciences.com.  

Every dental practice that performs root canals.

The user-friendly ZenSeal is formulated to help clinicians provide more efficient and simplified endodontic procedures.

Featuring easy handling, excellent flowability, and less waste for greater economy, this sealer meets the demands of modern endodontic treatment and simplifies root canal procedures. The bioceramic sealer not only assists with thorough obturation, but also offers great value to clinicians. On average, ZenSeal can be used on several more teeth compared to one of the leading sealers on the market, according to the manufacturer.

It is a calcium silicate-based sealer that features optimal flowability to adhere tightly to dentin and gutta-percha in simple and complex root canal cases, increasing the confidence of clinicians during root canal procedures. The sealer features a convenient single-syringe delivery system with an applicator tip designed to result in dramatically less product waste per application. It comes premixed in a single syringe for simple delivery, and its flowability allows for easy handling.

ZenSeal from Kerr Dental features high flowability, less waste, and high radiopacity for clinicians who use a bioceramic sealer when obturating root canals.

5Ws* ZenSeal 

Halo Dental Technologies Unveils Halo Digital Mirror at Chicago Midwinter Meeting. Image credit: © Halo Dental Technologies


Halo Dental Technologies introduced its latest innovation, the Halo Digital Mirror, at the 2024 Chicago Midwinter Meeting, giving attendees a firsthand look at this new product.

Dentists and hygienists have relied on static mirrors for indirect vision, light reflection, and soft tissue retraction during daily practice. Halo Dental Technologies has designed a product to revitalize and reimagine the dental mirror with the Halo Digital Mirror.

The Halo Digital Mirror integrates a variety of features aimed at optimizing patient comprehension and empowerment, according to a press release from the company. The Halo Digital Mirror is designed to enable clinicians to capture images inside the patient's mouth at the point of care, aiding in educating patients about necessary care and bringing information and data capture.

The Halo Digital Mirror, set for public release in 2025, is made of high-strength titanium, features an integrated LED diffused light, a wide-angle camera, and an active fog prevention system, per the press release. It is said to weigh the same as conventional dental mirrors and includes internal Wi-Fi connectivity for easier image capture and secure cloud transmission. The mirror is also autoclavable to contribute to infection control best practices.

Halo Dental Technologies, led by CEO Peter Khoury and supported by a seasoned board of dental practice professionals, is dedicated to bringing significant innovation to the dental industry, according to the press release.

Peter Khoury stated in the press release, "The introduction of the Halo Digital Mirror represents a paradigm shift in dental instrumentation. For centuries, dental mirrors have remained largely unchanged. With the digital mirror, we are proud to unveil a functional innovation that revolutionizes an essential tool in dentistry – one that can be used by dental professionals from dawn until dusk – and sets a new standard for patient care and practitioner experience."

To learn more about the Halo Digital Mirror, visit the 

This digital mirror will enable clinicians to help patients see and understand better the care that they need.

Halo Dental Technologies Unveils Halo Digital Mirror at Chicago Midwinter Meeting

SOL Plus from Ackuretta

Root ZX3 from J. Morita

A new x-ray device from Mid America Dental Sales. 

The X4 Handheld from Mid America Dental Sales

Multi-Material Jetted Monolithic Dentures from 3D Systems

Automatic Operation (AO) Suite from Carbon

New Dental Products – February 19 - February 23, 2024

All the latest dental product launches from February 19 through February 23, 2024. 

Dental technology distributor Mid America Dental Sales has announced the launch of its new x-ray device, the X4 Handheld. This technology is designed with a Carbon Nano Tube (CNT) X-ray tube to boost efficiency all while maintaining a lightweight, 4lb build. CNT tube technology is said to be more streamlined than standard filament vacuum x-ray tubes, according to a press release from the company.

Along with the CNT tube, the X4 Handheld also features a protective scatter shield that exceeds 0.5 mm Pb (lead equivalency) for user protection, per the press release. Benefitting the practitioner, this shield ensure maximum safety. The beam itself is a fixed 70kV/2mA with a 0.4 mm focal spot. Its 4lb structure is designed to reduce arm fatigue, improving the ergonomic experience for the clinician. The x-ray is indicated for a variety of procedures, but is especially useful for clinicians who perform implants or have pediatric patients or patients with more specific needs.

The X4 Handheld is said to be a power-efficient device, reportedly capturing up to 800 images per a single charge. The battery is also said to be smaller than most standard batteries, contributing to the lightweight solution. To learn more about this x-ray, visit the 

This dental x-ray is lightweight and aims to make treatment more effective and efficient. 