Henry Schein One Incorporates New Strategies for Secure Claims Processing

Dental software solutions group, Henry Schein One, has responded to the recent Change Healthcare cyber incident by implementing alternative strategies for processing insurance claims, ensuring minimal disruption for its customers. This incident, impacting a leading claims clearinghouse, Change Healthcare, prompted a temporary suspension of claims feeds across medical and dental practices in the United States, including those facilitated by Henry Schein One.

Despite the challenges, Henry Schein One took proactive measures within 48 hours of learning about the incident. The company transitioned claims processing to a new clearinghouse, safeguarding its systems from compromise. It is essential to note that none of Henry Schein One's internal systems were affected by the cyber incident, per a press release from Henry Schein One.

Christine King, Executive Co-Chair of the Henry Schein One Board of Directors, expressed the company's commitment to its customers, recognizing the dedication they invest in their practices. King stated in the press release, "In the face of recent challenges, our team has risen to the occasion to help our customers and support a smooth claims transition, while keeping our customers' needs at the forefront. This is the true essence of teamwork, and I couldn't be more pleased by their unwavering commitment."

Understanding the potential impact on its customers, Henry Schein One took preemptive steps to minimize inconvenience. The company offered financial assistance by providing a short-term credit line to practices facing temporary financial strain, acknowledging the significance of uninterrupted cash flow. Additionally, the Henry Schein One team introduced value-added services such as complimentary email and text-based patient statements through the Dentrix and Dentrix Ascend platforms.

To ensure continued support, the company established a dedicated helpline (888-647-2547) for processing assistance related to the incident. The team at Henry Schein One remains dedicated to prioritizing its customers, providing ongoing information, and offering assistance throughout this challenging time, per the press release.