You and Your Lab: High-quality restoratives, every time

All dentists want to deliver the finest quality service to their patients, every time. But when choosing a laboratory partner, how can you be confident the lab will produce to your expectations for every case, every day? Dr. Ken W. Waddell of Portland, Ore., took a page from the successful businessman’s handbook and sought out a lab with the highest credentials-international quality-management credentials-to ensure he provides his patients with consistent, safe and high-quality restorations. In fact, Dr. Waddell is working with the only certified Medical Device Manufacturer serving U.S. dentists.

Dr. Waddell works hard to give his patients great experiences throughout their treatments. This starts with the concierge staff at the front desk and continues to the personal follow-up calls after a patient goes home. Having a lab that produces a restoration that seats with minimal adjustment and looks great is a major part of the service. It creates the kind of confidence that radiates throughout the practice and resonates with patients.

Your dental laboratory’s main task is to manufacture custom restorations from complex materials. This sounds simple, but if one of the hundreds of variables is off, the product can fail. Because dental laboratories are manufacturing organizations, Dr. Waddell used an excellent business technique by choosing the highest-quality manufacturer for this critical part of his practice; he chose a lab that can guarantee it has the ability to manufacture restorations at a high-quality level. This guarantee comes from quality manufacturing credentials. Dr. Waddell found a lab, Modern Dental Laboratory USA, that holds the highest level of certification offered for dental laboratories, the ISO 9001:1996 and ISO 13485:2003 certificates, which are the international quality-management standards for manufacturing medical devices. Because this lab has deep roots serving European dentists, it has met or exceeded every regulatory requirement around the world, including the United States.