Dayna Johnson has helped dental offices from around the country easily transition down the path to paperless using her years of experience as a dental office manager and Certified Dentrix Trainer. As one of the country's most trusted consultants, she gives a straightforward and complete assessment for each of her clients. No two dental offices are alike, and Dayna channels her passion for going chartless to help each of her clients fulfill their goals and increase their profitability. For more information, visit www.raedentalmanagement.com or her blog at thedentrixofficemanager.blogspot.com.

 for Modern Dental Business and Dental Practice Management, 

, an insurance expert and the insurance editor for Dental Products Report. In this video, Johnson and Duncan discuss two insurance-related questions.

The first deals with how a dental practice should do write-offs when a patient has a dual PPO plan and how to calculate patient plan. The second deals with a patient who asks the dental practice why he should be paying a co-payment when his wife didn’t have to pay for one at another dental practice.

Dealing with PPOs in your dental practice? Check out the PPO Analyzer.

Click below to hear the nuggets of knowledge from these two experts in their field.

What Would Dayna Do … about handling a dental patient with dual PPO plans?