Vyne Dental Introduces New Self-Service Tools to Minimize Disruption

Revenue and communications platform Vyne Dental has fast-tracked its latest digital self-service experience. This service enables practices to take ownership of onboarding, implementation, and training, per a press release from Vyne Dental. It was done to minimize disruption such as the one that occurred with the Change Healthcare data breach earlier in 2024, per the press release.

“While Vyne Dental and our customers were not directly impacted by the cyber incident, we immediately sprang into action to support our industry and our partners, as well as the broader network of practices that rely on their solutions,” CEO for Vyne, Steve Roberts said in the press release. “Our top priority was to ensure dental practices nationwide could continue delivering their best care, even in the face of this unprecedented financial challenge.” 

Vyne Dental customers will also now benefit from an array of educational resources to assist in this self-service transition, including webinars and online training courses. Vyne has reportedly added new staff to assist in this journey, enhanced its call routing processes for the support team, and grown its digital resources.

“We acknowledge that some customers experienced support delays as we brought so many new customers on board,” Roberts said in the press release. “We wish to express our profound gratitude to all customers for their patience and understanding as we innovated new solutions in response to the crisis. Rest assured that any disruption to the level of service Vyne Dental is known for was temporary. Our commitment to a superior customer experience remains steadfast."