The Rx for patient commitment

What’s the biggest threat of disease in a healthy continuing care department? The dreaded no-show or cancellation, which is a symptom of the bigger issue known as lack of commitment and value. The RX? Inoculate your patients before they are exposed to the germs of discontent.

To avoid the pain and itch of excessive cancelling…take the 3 Ws after every hygiene appointment-What, When and Why.

What needs to be the clinical focus for the next appointment?

When is the timing for the next appointment and how does that interval tie into a health benefit that is important to the patient?

Why the next appointment is important based on the patient’s needs and desires so he/she will be motivated to show up and participate.