Ooma and NexHealth Partner for Patient Communication Solution

May 22, 2023

This partnership will offer dental practices a new phone system that synchronizes with the practice management system to provide important patient information when making and receiving phone calls.

Business phone system Ooma has partnered up with patient experience platform NexHealth to offer dental practices more personal patient phone calls, according to a press release from the companies. This new solution from the companies will include the NexHealth Synchronizer^™ which synchronizes patient information from the practice management system with the Ooma Office business phone service to give practice staff more context and information when reaching out to patients. It will also include a Patient Caller-ID Pop, providing important context when practice staff answers the phone, including the date of the previous visit, the date of the next scheduled visit, and family members.

Through Ooma and NexHealth, staff members can mute, put calls on hold, record conversations, transfer calls, and optimize patient communications over the phone. Ooma Office is a cloud-based platform, allowing practice staff to view patient information from any desktop in the practice. This partnership aims to improve phone call efficiency in the practice, according to head of partnerships at NexHealth Chris Smith.

“Our partnership with Ooma is game-changing for dental practices. Ooma’s smart phone system can now instantly read details about the patient from the practice management system,” Smith says in the press release. “Dental practices tapping into the capabilities of NexHealth and Ooma Office can immediately up-level the patient experience and make life easier for the practice team.”

A particular feature of this partnership, the Patient-Caller ID Pop, will be a huge boon for dental practices, according to vice president of corporate development at Ooma Chris Burgy.

“The Patient Caller-ID Pop powered by NexHealth is a great way for Ooma’s dental customers to equip staff with patient insights to better predict next steps and provide timely support to create improved patient outcomes,” Burgy says in the press release. “This is truly a ‘better together’ partnership that amplifies the benefits of both Ooma Office and NexHealth.”