Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" style of presentations and writing will make you smile or just shock you into taking some action. Either way, she is very effective at empowering others to reach their goals and feel better about themselves. Her entertaining workshops are available for national and international audiences. Writing for the dental industry since 2010, she uses an alterego (Diana Directive) to illustrate her points in a sarcastic but effective way. Presentations can be scheduled by contacting Lisa at www.discussdirectives.com/dental.html.

Roundtable discussion on conflict resolution in the dental practice.

Mastermind – Episode 39 – Resolving Conflicts in the Dental Practice

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Join Lisa Newburger, LISW-S, Jean Ocasio, John Flucke, DDS, and Melia Lewis, MEd, RDH, as they discuss their methods on conflict resolution in the dental practice and how to navigate these tricky situations. [34 minutes]