DentalXChange Launches Artificial Intelligence Platform to Automate Front Office Benefits Verification

Dental claims and payment solution company DentalXChange has announced the launch of its new artificial intelligence (AI)–powered platform EligibilityAI. EligibilityAI was created to automate pre-appointment eligibility and benefits verification processes to streamline front office operations, according to a press release from the company. By harnessing the power of AI, EligibilityAI synchronizes with the dental practice’s pre-existing schedule to ensure verification is completed before the patient’s appointment. The user interface then displays the patient’s eligibility information in easy-to-read datapoints that are standardized across all patients and practices.

This beneficial technology is said to eliminate the hassle of reaching out to insurance companies, making front office workflows smoother and more efficient, according to DentalXChange CEO Paul Kaiser.

“Payer-provider transparency in the dental industry leaves a lot to be desired,” Kaiser said in the press release. “The only way to truly understand the complete eligibility and benefits picture for any patient is for valuable front-office staff to either hunt and peck through various independent payer portals or spend time calling payer after payer.”

Eligibility AI aims to get rid of these antiquated methods as well as any errors that can accompany manual claims checking. This also ensures that patients receive the care that they need and are covered for, adding to peace of mind for the practitioner.

“While most practice management systems connect with a clearinghouse for all-payer EDI-based eligibility capabilities, the lack of detailed patient benefit data payers make available causes a myriad of pain points for dental offices. Offices put their reputation at risk with inaccurate patient estimates, they have revenue risk with denials and rejections that could be avoided, and they incur more cost to run their business. At the same time, payers also incur pain points in the form of expensive call center staffing and provider network dissatisfaction. Our Eligibility AI platform solves all these pain points,” Kaiser said in the press release.

To learn more about EligibilityAI, visit the website here.