Birdeye Launches Appointment Solution for Dental Practices

Customer experience platform, Birdeye, has announced the launch of Birdeye Appointments at the Yankee Dental Congress in Boston, Massachusetts. Birdeye Appointments is designed to give dental practices an easy-to-use appointment management system solution that helps dental practices reach new patients, book more appointments, automate reminders, and reduce no-shows, according to a press release from the company.

“Patients today demand digital experiences when it comes to finding, choosing, and booking a visit with a dentist,” Dr. Leonard Tau, DMD, general manager of Birdeye’s Dental Vertical, said per the press release. “They want the freedom to book their appointments through digital channels in a way that is convenient for them. Birdeye Appointments makes this process effortless for the patient, saves time for the practice’s front office, and makes it easy for dentists to engage patients on communications channels they prefer, like text, email, and web chat.”

Consumers now demand a digital experience from their healthcare providers, according to the company’s statement. An internal Birdeye study found that 80% of patients prefer a doctor who offers online scheduling, and it improves patient recall by 10-15%, the statement read. Birdeye Appointments now allows dental practices to provide scheduling when it is convenient for patients, any time of day.

“We designed Birdeye Appointments so that dentists can offer more convenient choices to their patients in booking appointments and to automate reminders and recalls,” Anil Panguluri, senior vice president of products at Birdeye said, in the press release. “Adding Appointments enhances Birdeye’s all-in-one digital customer experience platform, including best-in-class software to manage reviews, listings, referrals, messaging, payments, surveys, and insights